Lobby categories
Our lobby has Pokies, Live Casino, Hot, New, Instant Wins, Roulette, Bonus Buy, Blackjack, Jackpot and Table Games, so you can jump straight to the type of game you want.
Playfina Casino
Welcome to Playfina Casino. Spin our pokies, take a seat in the live casino and race other players in our tournaments.
Our casino games
Live casino
Our live casino menu covers roulette, blackjack, poker, baccarat, sic bo, scratch cards, keno and Game Shows.
Provider availability in Australia
NetEnt games are not available in Australia. Amatic games are restricted here as well.
Our bonus rules
Welcome package
Our welcome package is 280% up to A$2,600 plus 800 free spins. The deposit bonus rules below apply to it.
Wagering and order of funds
All deposit bonuses carry 35x wagering. With an active bonus, real money is wagered first and only then the bonus money. You may claim only one bonus at a time, and deposit bonuses do not stack.
Only one bonus is awarded per person, email address or IP address unless an offer says otherwise.
Maximum bet
While a bonus is active, the maximum bet for every game type is 8 AUD, or the limit in that bonus's own terms. Bought game features, including respins, add to your bet amount. We may confiscate the winnings when this maximum is exceeded.
Deposit and activation
A deposit bonus requires at least 30 AUD, and its description may set an individual deposit requirement. To activate free spins, visit your client area and use the Bonuses tab. They then appear in the corresponding slot.
If a selected deposit bonus does not activate, contact support before playing. If you have spent some or all of that deposit, the bonus cannot be added manually.
Wagering contributions
Pokies contribute 100% towards wagering, apart from titles on our bonus exclusion list. Separately, playing for bonuses is unavailable on a published list of slots.
Baccarat, blackjack and Hi-Lo contribute 5%, and so do roulette, poker and Videopoker. Games with a live dealer are outside these rates.
Games from jackpot and bonus buy categories are excluded from bonus play.
Cancellation and expiry
A bonus may be cancelled before you start playing it through. Cancelling later removes the bonus amount and all winnings gained with it. Cancelling a stage of a multi-stage bonus before completion will forfeit the rest of the offer.
When a bonus expires, the bonus and its winnings are removed. A bonus is automatically cancelled when the active balance tied to it reaches 0.05 AUD or less. That threshold covers only the balance tied to bonus, meaning the deposit plus bonus, or the bonus alone for a no-deposit bonus, and not funds from other deposits or bonuses.
Free spins and no-deposit caps
If a deposit made for free spins is not wagered at least 3 times, excluding table-game bets, or if we suspect abuse of a free spin promotion, we may cancel all free spin bonuses and their winnings at our discretion.
Maximum winnings from no-deposit free spins are capped at 100 AUD. Maximum winnings from a no-deposit cash bonus are capped at 10 times the bonus, and any excess is forfeited.
A deposit made before bonus wagering is complete can be withdrawn, but the bonus and resulting winnings will be forfeited.
Promotion abuse
Bonus hunting practices are prohibited, such as holding back rounds, free spins or bonus rounds until bonus play has ended. Delaying play until wagering requirements expire, or leaving high bets open to return to later, also counts as abuse. The same applies to reducing stakes after a large win and switching to low-variance games. Using multiple accounts, a shared IP address or a shared device to claim duplicate offers or free spins is prohibited too.
A deposits-to-bonuses ratio over 50% may lead us to disable bonuses for that account in future. If we determine that you abused a promotion, we void the bonus, free spins and winnings.
Tournaments
Entry and prize pool
Our tournaments are open to all registered users. You can enter several tournaments at once, and each may use different tournament strategies. Wagers in tournament pokies build a cumulative prize pool, which grows with the number of wagers.
Qualifying play
Bet tournament points need qualifying tournament games during the tournament period and bets at or above the minimum bet. Bets placed after the tournament, below the minimum bet requirement or outside the bet type requirements do not count towards Bet points or Win results, and neither does a bet that produces no win in a Win tournament. Rate points do not count for games that do not qualify for the tournament.
Bet and Win tournaments
In a Bet tournament, places depend on the total sum of your bets, and the biggest sum of bets wins. In a Win tournament, the player with the highest win total from qualifying games takes first place.
Rate tournaments
In a Rate tournament, the best odds attained after a qualifying series of spins go to the leaderboard. The ratio is calculated as total wins divided by total bets over that series of spins.
Spin and Points tournaments
A Spin tournament counts the number of bets placed, so the most bets wins regardless of bet size. In a Points tournament, the player with the most points under the point rules set for that tournament wins.
Your account and verification
Registration
You must be at least 18 years old or meet the legal gambling age in your jurisdiction, whichever is higher. Registration requires your full legal name, date of birth, complete residential address, valid email address and valid identification.
One account
Each person may keep one personal account. The same residential address, household, IP address or device makes accounts duplicates. We may close and forfeit duplicate accounts, cancel their pending withdrawals and confiscate their winnings.
Contact during checks
If we cannot reach you by phone or email within 2 weeks of a withdrawal request, we lock the account and cancel that request. Failing to provide requested documentation, or providing invalid documents, may lead us to suspend or close the account and forfeit the balance.
Dormancy
A monthly dormancy fee may apply after 12 consecutive months without account access or play.
Secure access
Your account uses a unique ID and password, and two-factor authentication can be enabled for added protection.
Identity checks
KYC may require government-issued photo ID, proof of address and proof of payment method in Latin or Cyrillic script. If those scripts cannot be used, we may require video verification, and if you do not complete it, we close the account and its funds are forfeited. We may also request a phone call to the number on file. Document checks can take up to 30 working days after all requested documents have been provided.
Playing with BTC
Before playing with BTC, you must submit valid ID. Deposits and bets are blocked until you are verified, and an account that never provides the ID is closed.
VPN use
Using a VPN to bypass geographic restrictions is prohibited and may lead to confiscation of winnings.
Payments
Account currency and crypto
Our accepted fiat and cryptocurrencies include AUD, BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA and TRX.
Crypto transactions use real-time exchange rates at the time of the transaction. We do not offer currency conversion or exchange services, including exchanges between crypto and fiat.
Deposits
Deposits can use Visa and Mastercard credit or debit cards, e-wallets and bank transfers. The maximum deposit varies by payment method and appears when that option is selected. Funds appear in your account after the deposit is successfully processed and confirmed by the payment institution.
Deposits in your own name
A deposit must come from a payment account registered in your own name. Third-party deposits are prohibited. If our checks find one, we confiscate the winnings from it and return the original deposit to its owner.
Withdrawals
Minimum and method maximum
The minimum withdrawal for fiat is 20 AUD. The maximum depends on the method and appears during the request, and a request above that method's limit may be split into instalments.
Wagering before withdrawal
Each deposit must be wagered 3 times before withdrawal. If several deposits are made without play, the combined total of all deposits must be wagered. Unmet wagering may lead to a processing fee or a refused withdrawal.
Cards and payout routes
Visa and Mastercard card payouts require a personal rather than corporate card issued in a supported country. An issuing bank may block a card or bank transfer even where the country is technically supported, so successful processing is not guaranteed.
Card withdrawals up to the total net deposit may return to the card, while any excess is paid by another method such as an e-wallet or bank transfer. We may also pay a withdrawal by a different method, such as an e-wallet instead of a card, at our discretion.
Processing and verification
We aim to process a withdrawal within 72 hours of approval. Actual payout time depends on the method and verification status. Withdrawals and refunds remain on hold until the account is fully verified.
Withdrawal limits
| Period | Limit |
|---|---|
| Day | 3,000 AUD |
| Rolling 7 days | 7,500 AUD |
| Month | 30,000 AUD |
The rolling 7-day limit resets every seven days from your first cashout in a calendar month and again at the start of each month. The monthly limit resets at the start of each month. Progressive jackpot wins are paid in full outside these limits, and crypto limits use the rate at request time.
Fees and refunds
You are responsible for withdrawal fees applied by your bank or payment provider. Refund payouts are usually processed within 5–7 banking days of approval.
Responsible gaming
Personal limits
You can set a deposit limit, a limit on your losses and a limit on the wagered amount, each for a day, a week, or a month.
A lower personal limit takes effect immediately. A higher limit needs email confirmation and starts only after the previous limit of the same type expires.
Deposit limits cannot always be applied to crypto transactions, so use a non-crypto payment method if you want a deposit limit to hold.
Cooling-off
Cooling-off lasts 1 week, 1 month, 3 months or 6 months. It is applied to your account immediately and blocks fiat deposits and promotions, while withdrawals stay open. Some crypto deposits may still go through, and your account is reactivated automatically when the period ends.
Self-exclusion
Self-exclusion lasts 6 months, 9 months, 1 year or indefinitely. Your account will immediately be disabled, and fiat deposits and promotions are blocked for that time, although some crypto deposits may still be processed. You can ask our support team to pay out your remaining balance manually, subject to our limits and verification.
Set limits and get help
Personal limits can be set via LiveChat or email support. Gamblers Anonymous and Gambling Therapy offer independent consultation and support.
Our licence and complaints
Licence
Our casino runs under e-gaming licence No. 0000002, which the Tobique Gaming Commission issued to Novatrix SRL.
Complaints
Complaints go to our support team first. If an issue cannot be solved immediately, it is escalated inside our organisation, and we keep you reasonably informed about its status.
Game-result disputes
For disputes about game results, our server record prevails over what appears on the screen, and our records are final and binding.
Support
Player support
You can contact our support teams via LiveChat and email at [email protected].
Personal data
Our Data Protection Officer handles questions and concerns about personal data.